located at www.SigniaFalcon.com, proudly operated, provided and managed
by SigniaFalcon (hereinafter referred to as “SigniaFalcon”). This
Policy sets forth the manner in which we gather your information, how we
use it, what we do to protect it, and to assist you in making informed
decisions when using our services. Unless otherwise indicated
below, this Policy applies to any website that references this Policy,
any of SigniaFalcon’s websites, as well as any data SigniaFalcon may
collect across partnered and unaffiliated sites.
purposes of this Policy, “Service(s)” shall refer to SigniaFalcon’s big
data and code analysis platform with functionalities that include, but
are not limited to: metrics and data variables measurement, database
optimization, along with the creation of charts, reports and aggregated
databases measuring customer satisfaction, engagement and other metrics;
among other products and services which can be accessed via our website
located at www.SigniaFalcon.com.
used herein, the terms ‘us’, ‘its’, ‘ours’ and/or ‘we’, as used herein,
shall refer to us, SigniaFalcon and/or our affiliates, assignees,
successors and/or brands. As used herein, the terms ‘you’, ‘your’,
and/or ‘yourself’ refer to you, a user/visitor/browser of our websites,
whether registered under an account or not.
as used herein and elsewhere, the words “collect”, “use”, “process”,
“treat”, “disclose” and analogous shall be related to personally
identifiable information (the “PI”) and other data that we may collect
from our users and/or visitors, including cookies inside a computer and
mobile device IDs.
& Scope of this Policy
accessing our Services, you accept our Policy and Terms, you consent to
our collection, storage, use and disclosure of your PI information as
is not limited to, first name, last name, phone number, personal
address, email address, password, personal photo, gender and date of
by using our Service (on our websites or across partnered and
unaffiliated sites) you are accepting the practices described in this
Policy. We will also ask for your specific consent to certain
parts of the Service (i.e. newsletter subscription) via clickable boxes
with legends similar or analogous to “I Accept”.
that our Policy shall be supplemented by our Terms and Conditions of Use
(the “Terms”), and any other guidelines, terms and policies made
available by us from time to time, incorporated herein by reference.
Information and Data Gathering
our Service, we may collect both “Non-Personal Information” and
“Personal Information”. “Non-Personal Information” includes
information that cannot be used to personally identify an individual
person, such as anonymous usage data, general demographic information we
may collect, number of clicks, platform types, preferences you submit
and preferences that are generated based on the data you submit.
“Personal Information” includes information that can be used to
personally identify an individual person, such as name, address, email
address, home/business address, mobile number and payment processing
may also collect non-personally identifiable information with third
parties, such as aggregate user statistics, analytics, demographic
information, and web site usage information. As our user, you will
generally be able to control and select the amount and type of PI you
may disclose to us.
by registering with us or otherwise using our products and services, you
consent to the collection, transfer, processing, storage, and disclosure
of your PI as described in this Policy.
Party Tools and PI Processors
order to provide our services, we use third-party platforms provided by
Google Inc. and Facebook Inc., among others. Please be aware that
such platforms are governed by their own terms, policies and personal
data collection practices and policies. Accordingly, by
acknowledging your consent to this Policy, you are also acknowledging
the applicable terms and conditions of Google Inc. and/or Facebook Inc.
or their affiliates. Upon the case of any discrepancy or conflict
among this Policy and the terms of Google Inc., the terms of the latter
entity will govern.
will keep a list of any sub-processors that will be involved in the
processing of your PI due to the provision of our Service and will
inform you of any intended material changes concerning the addition or
replacement of sub-processors before such changes are effective, thereby
giving you the opportunity to object to such changes.
Information Processing and Treatment
we use the collected PI to provide and improve our Service.
Accordingly, we will generally collect, use and disclose your PI to:
operate, maintain, improve, and promote our platform and our products
your e-mail address and other account notices.
research, process, safeguard and improve our Services.
promotions, newsletters, sweepstakes entries, send service-related
announcements and contact you about inquiries for our products and
and prevent fraudulent transactions, unauthorized access to our
services, and other suspicious activities.
and analyze trends, usage, and activities in connection with our
products and services and for marketing or advertising purposes.
will keep any collected PI only long as it is necessary, with regard to
the purpose of its processing. This means that PI collected and
processed for marketing and commercial purposes will be stored for as
long as you have an active account, and for twelve (12) months after
your subscription has ended or where your account has been deleted or
you do not wish to disclose any or part of your PI to us, you may still
be able to use some of the functionalities of our Services, though we
will not be able to guarantee that you will be able to enjoy them at
their fullest if you elect not to disclose it to us. Overall, your
final remedies will be to close this web tab, delete your account with
us and/or exit our Service.
Collected from Payment Processors
time to time, we may use third party payment partners in order to bill
and process any payments and subscriptions made via our Services.
These platforms will request you to disclose the sensitive information
in order to complete purchases and operations related to our Services
(e.g. credit card information). Such third-party payment
processing platforms are governed by their own safety standards,
will retain your PI only for as long as it is reasonably necessary for
our business purposes (e.g. as long as your account is active, or as
long as our insurance carriers require us to do so). We will also
retain and use your PI for our compliance obligations, to resolve
disputes among our users, and enforce our contracts with authorized
Rights as Data Subject
General Data Protection Regulation (GDPR) allows individuals in the EU
greater control over their personal data and grants them a number of
rights with regard to how that data is processed, stored, and accessed.
the purposes of the GDPR, in the European Union, SigniaFalcon is both a
“data controller” and a “data processor” of PI you provide to us for the
primary purposes of providing you with our Services.
European Union customers and users, by clicking the "I Accept" button or
otherwise accepting the terms and conditions of our services through a
clickable action or similar action, you hereby acknowledge, agree and
unequivocally consent to the collection, process, management, treatment,
transfer and authorized of your PI by SigniaFalcon, its affiliates and
authorized third parties.
section below covers the certain situations that you, as a data subject,
and we as a data controller, are most likely to see, but you should also
carefully review the full list of data subject rights here:
https://gdpr-info.eu/chapter-3/. You retain the right to access,
amend, correct or delete your PI where it is inaccurate at any
time. To do so, please contact support@SigniaFalcon.com.
right to be forgotten: You can request us to be
“forgotten”; that is, to have your PI removed from our Service.
If we are asked to do this, we will remove any PI we
collected from you as a requester. We will also need to contact
any third parties, such as our cloud service providers, that process
your PI on our behalf. To ensure that any personal data in
SigniaFalcon’s possession can be removed in a timely manner, you can
relay any request to be “forgotten” to us by submitting a request-
portability: Under the GDPR, our users located in the EU
may request SigniaFalcon to send them any PI in our possession.
In this case, we will provide you with any PI that you have in a
commonly used, machine-readable format.
As a data subject, you can ask SigniaFalcon to confirm how and
where your PI is being stored and processed. You also have the
right to know how much that data is shared with third parties by us.
As a data subject, you have the right to obtain from
SigniaFalcon, without undue delay, the rectification of inaccurate PI
privacy request must include, at the least, the following information:
(i) your complete name, address and/or e-mail address in order for us to
notify you the response to your request; (ii) attached documents
establishing your identity; and (iii) a clear and concise description of
the PI with regard to which you seek to enforce any of your privacy
rights. If you request rectification, please indicate amendments
to be made and attach documentation to back up your request.
receipt of your privacy request, and after due review, we may then edit,
deactivate and/or delete your PI from our Services within thirty (30)
days. In case of secure databases under our control where deletion
is impossible, we will make such information permanently inaccessible.
We Protect Your Information
adopt appropriate data collection, storage and processing practices and
security measures to protect against unauthorized access, alteration,
disclosure or destruction of your PI, username, password, transaction
information and data stored on our websites. Sensitive and private
data exchange between SigniaFalcon and its users happens over secured
communication channels encrypted and protected with digital signatures.
Disclosure of Personally Identifiable Information
may disclose personally identifiable information under special
circumstances, such as to comply with subpoenas or when your actions
violate the Terms of any of our applications. Accordingly, we must
reserve our right to disclose your PI when we or our affiliates,
clients, contractors, licensors, officers, agents and/or representatives
reasonably believe it necessary to protect our interests, or
where you result to be in breach of our Terms and/or this Policy.
we will have the right to disclose any and all collected PI and/or data,
under the following circumstances: (i) if required under applicable law,
rules or regulations; (ii) in response to a valid request or subpoena
from a government or law enforcement agency; (iii) to defend ourselves
and our affiliates, licensors, officers, agents and representatives from
legal claims and processes brought to us by third parties (including
takedown notices); (iv) to defend the property, rights and integrity of
any of our users, advertisers or licensors; and/or (v) to stop or cause
to cease any actions that we may consider causing –whether allegedly or
factually– a contingency or liability.
Communications & Opting Out
collect the e-mail addresses of those who communicate with us via
e-mail, aggregate information on what pages users’ access or visit, and
information volunteered by the consumer (such as survey information
and/or website registrations).
will send you Service-related announcements on occasions when it is
necessary to do so. For instance, if our Service is temporarily
suspended for maintenance, or a new enhancement is released, which will
affect the way you use our Service, we might send you an email.
Generally, you may not opt-out of these communications, which are
neither commercial nor promotional in nature.
you no longer wish to receive email update and other commercial
communications and messages, you may opt-out of receiving them by
following the instructions included in each update or communication.
& Web Beacons
cookie is a small amount of data, which often includes an anonymous
unique identifier that is sent to your browser from a web website’s
computers and stored on your computer’s hard drive. Cookies are
session information, but do not require permanent cookies.
also use the so-called ‘beacons’, which are small files, sometimes only
a pixel in size, embedded onto the pages of our websites. Beacons
are used to identify each of our pages in order to be analyzed by our
may also collect and use the data contained in log files, which may
include your IP address, your ISP, the browser you used to visit our
platform, the time you visited our platform and which sections you
do not currently offer “do-not-track” or similar mechanisms.
Unlike cookies, device IDs cannot be deleted, but you can select to
reset your Advertising IDs in the “Settings” section of your mobile
device, among others.
may periodically update this Policy. We will notify you about
significant changes in the way we treat PI by sending a notice to the
primary email address specified in your SigniaFalcon Service primary
account holder account or by placing a prominent notice on our websites.
Your continued use thereof after the last effective date of
modifications thereof indicates your acceptance of such modifications.
Eligibility & Age of Consent
the simple use of our platform and our products and services, you hereby
represent and warrant that you are at least eighteen (18) years of age
--or older-- as of the date of first access thereof. If you are
still a minor (which may depend on the jurisdiction where you reside),
you may only access our Services under the direct, personal supervision
of your parent or legal guardian.
does not knowingly collect any kind of information from persons under
the age of thirteen (13). If we learn or suspect that any user is
under the age of thirteen (13), we will delete any appertaining PI.
PI may be accessed by us or our affiliates, agents, partners,
advertisers or third-party service providers in New York and our
locations which may or may not be located in your country of residence,
and you hereby consent to such access and transfer by simple
disclosure. All SigniaFalcon related entities are subject to the
privacy practices set out in this Policy and any applicable
to Contact Us
you have any questions regarding this Policy or the practices of our
websites, our Service, our data collection and processing practices, or
if wish to withdraw your consent for the continued collection, use or
disclosure of your PI, please contact us at: email@example.com
of last effective update is 01/25/2019.