is the Payment and Refund Policy of (the “Policy”)
for the electronic commerce platform available at www.SigniaFalcon.com
including its sub-domains and its mobile-optimized versions, along with
any products and services offered thereby. This Policy shall
Site and the related products and services are provided by SigniaFalcon
(hereinafter referred to as “SigniaFalcon”).
The terms ‘us’,
as used herein, refer to us, SigniaFalcon and/or our affiliates,
assignees, successors and/or brands. As used herein, the terms ‘you’,
refer to you, a user/visitor/browser of our Site, whether registered
under an account or not.
you continue to browse and use SigniaFalcon, you hereby acknowledge and
agree to be bound by and under this Policy which, together with our
Policy, will govern SigniaFalcon’s relationship with you in relation to
the Site, along with any commerce services offered thereby (the “Service(s)”).
and Service Disclaimer
sells flying and camera stabilization systems and related platforms and
products, including commercial and recreational unmanned aerial vehicles
(UAVs), intended for recreational aerial photography and videography.
you acknowledge, understand and agree that our commercial and
recreational UAVs and other hardware and physical products (hereinafter
referred to as the “Products”)
are sold under independent manufacturer warranty and terms and
conditions and, thus, such third party manufacturer warranty and terms
and conditions shall not be supplemented, amended or governed by this
manufacturer terms and conditions, local, federal or state safety
regulations, other statutory requirements, and any licenses and
appertaining user or pilot compliance for UAVs, are not covered by the
Site, this Policy or our Services, and henceforth SigniaFalcon hereby
disclaims any warranty or liability therefor. For more
information, please read our Warranty, Disclaimer and Liability Sections
must provide us valid and current billing information, and if we detect
any chargeback or if any payment is not received by us for any reason
from your card or account, you will promptly pay us any and all amounts
due to us upon notice. Any failure or inability by us to process
any payment hereunder does not relieve you from your payment
use worldwide accepted third-party payment processors to bill you
through a payment account linked to your account (e.g. credit card
companies). Henceforth, you hereby appoint us as your payment
agent and therefore authorize us the charging of fees through your
indicated payment processing account.
processing of payments will be subject to the fees, terms, conditions
and privacy policies of such payment processors. SigniaFalcon is
not responsible for any and all errors, fees and currency conversions
fees by the payment processor, and you should review its terms and
policies, which will govern their provision of services to you.
on your state of residence, SigniaFalcon may collect taxes on orders,
and you will be able to review them before placing your final
order. Tax obligations are not optional, but if you deem that we
are charging taxes based on erroneous geographical information of yours,
please contact us to solve the matter.
chargeback is typically caused when a customer disputes a charge that
appears on their bank or payment processing statement. A
charge-back may result in the reversal of a transaction, with the amount
charged back to you. You can be assessed charge-backs for (i)
customer disputes; (ii) unauthorized or improperly authorized
transactions; (iii) transactions that do not comply with payment
processor network rules or are allegedly unlawful or suspicious; or (iv)
any reversals for any reason by our payment processor handling the
a chargeback is issued, you are immediately liable to SigniaFalcon for
the full amount of payment of the chargeback, plus any associated fees,
fines, expenses or penalties (including those assessed by our payment
processor or the financial institutions handling the transaction).
Accordingly, you hereby represent and warrant that you expressly appoint
SigniaFalcon as your agent, with full power to recover these amounts by
debiting your account or setting off any amounts owed to you by us.
we are unable to recover funds related to a charge-back for which you
are liable, you will pay us the full amount of the chargeback
immediately upon demand; thus you agree to pay all costs and expenses,
including without limitation, costs assessed by our payment processor,
legal fees and other legal expenses, incurred by or on behalf of us in
connection with the collection of any unpaid charge-backs unpaid by you.
placing a final order for your Products, you will be able to review the
amount and type of shipping and handling fees for your order. All
dates displayed are estimated since SigniaFalcon uses third party
couriers to ship products, but it will use its commercially reasonable
efforts to ship products within a reasonable timeframe after receipt of
completed order, as well as to keep you updated via parcel tracking
fees are determined by numerous factors, such as weight, dimensions,
delivery address and the type of shipping. We have a handy
calculator that will show you the estimated costs and timelines for
delivery. If you want to purchase multiple Products, you can
preview the costs in the Site, and you can also add one or more items
into one or more orders in your shopping cart. Please remember to
introduce your country and zip code for better results. This
calculator will help you to understand all available shipping options
and fees before you make a purchase.
take into account that we use third-party services in order to keep you
updated of package tracking, and therefore SigniaFalcon will not be
responsible for any delays or errors by any third party logistics
usually ship all order items together where possible, and will inform
you if your order requires multiple shipments before payment. For
the case of temporarily unavailable items that you select to purchase,
they will be shipped as they become available.
may not be able to ship items to certain countries, and therefore we may
reject orders with delivery addresses in such countries. If that
becomes the case, we will inform you about the matter.
Products offered via the Site are provided by us and by our authorized
third parties. As such, SigniaFalcon hereby reserves the right to
discontinue or change their specifications and to update their
availability, eligibility, prices and characteristics, at any time and
without any responsibility.
will undertake its reasonable commercial efforts to ensure that the
quoted prices and descriptions are true, accurate, updated and
correct. Notwithstanding the foregoing, SigniaFalcon cannot fully
guarantee such information and therefore, prices, availability and other
Product specifications are subject to change.
may be occasions where a Product that is listed on the Site has been
incorrectly listed (e.g. typographical error or system error). In
such case, SigniaFalcon hereby reserves the right to refuse or cancel
any orders placed for any and all Product incorrectly listed. If
your payment processing method has already been charged, SigniaFalcon
will cancel your order and issue a refund or credit to your payment
processing account in the amount of the incorrect price.
be advised that the color of the actual Product will vary to the one
displayed on your monitor. We strive to display the colors of the
products shown on the Site as accurately as technically feasible, but
nonetheless, we cannot guarantee that your monitor will any color
placing an order, payment must be received by SigniaFalcon prior order
processing and shipping. Once payment clears, we will proceed to
ship. It is made note that all products are subject to
availability, and SigniaFalcon will inform you if the selected products
are out of stock.
you have a problem with our Product or Services, please contact us as
soon as possible. We offer a thirty (30) day guarantee for
defective, mistaken and/or shipping-damaged Products. Please
include a description of the Products in question, including the reason
for return, your name, address, account information, payment details and
Products along with images of the shipping package, and any defects or
some of our products are provided by third parties, there may be some
delays in processing your return and refunds, and we will contact the
appropriate supplier in order to help your case.
you have any questions or queries about us, the Site, our Services or
this Policy, please contact us at: firstname.lastname@example.org
of last effective update is 01/25/2019.